Profile

Developer Experience engineer with 20+ years working at the intersection of software engineering, API ecosystems, and developer documentation.

Specialises in building docs-as-code systems, developer onboarding platforms, and AI-enabled knowledge tools that help engineers integrate complex software faster. Combines deep technical writing expertise with hands-on full-stack development experience across Python, JavaScript, and modern documentation infrastructure.

Extensive experience collaborating with engineering and DevOps teams to design developer portals, API documentation systems, onboarding programs, and automated documentation pipelines that scale across large organisations.

Industry experience includes AI platforms, SaaS products, fintech, analytics, and developer tooling.

Core Expertise

Developer Experience

• Developer portals and onboarding systems
• API documentation and developer platforms
• Developer education and integration guides
• Documentation architecture and information design

Docs-as-Code & Automation

• Git-based documentation workflows
• CI/CD pipelines for documentation publishing
• Automated documentation generation
• Static documentation platforms (MkDocs, React-based docs)

AI & Knowledge Systems

• AI documentation hubs
• LLM-assisted developer support tools
• Knowledge architecture for AI-driven platforms
• Prompt design and AI workflow documentation

Software Development

• API development and debugging
• OpenAPI / Swagger ecosystems
• Full-stack development (Python / JavaScript)
• Automation tooling

Technical Stack

• Languages:
  Python • JavaScript • TypeScript • SQL • PHP • HTML
• Frameworks & Tools:
  FastAPI • Vue • React • Node • MkDocs • Static Site Generators
• Developer Platforms:
  OpenAPI • Postman • Git • CI/CD pipelines
• Documentation Infrastructure:
  Markdown • AsciiDoc • Docs-as-Code systems

Professional Experience

Consultant – Developer Experience & AI Documentation

Sportsbet / Flutter Group | 2025–Present

Working with the Enterprise AI team to support the organisation’s AI-enabled software development lifecycle transformation.

Responsibilities include designing and maintaining internal developer documentation systems that support AI platform adoption across engineering teams.

Key contributions:

• Developed and maintained AI platform documentation used by engineers across the organisation.
• Contributed to a React-based internal developer documentation platform supporting AI tooling adoption.
• Partnered with engineering teams to document AI workflows, APIs, and integration patterns.
• Helped establish best practices for knowledge architecture and AI documentation governance.

Senior Technical Writer (Developer Experience)

Canva | 2023–2025

Worked closely with engineering teams to design and scale developer knowledge systems during Canva’s transition toward AI-driven products and platforms.

Key contributions:

• Designed and implemented Canva’s AI documentation hub, enabling engineers and product teams to access platform knowledge quickly.
• Developed onboarding programs for AI/ML engineers, significantly improving developer ramp-up time.
• Contributed to the Canva Engineering Handbook and Backstage developer portal, improving discoverability of engineering knowledge.
• Authored and maintained critical API documentation and integration guides for developer platforms.

Selected work:

• Autofill Guide
• Return Navigation Guide

Key impact:

• Reduced onboarding friction for AI/ML engineers.
• Improved accessibility of engineering knowledge across teams.
• Supported internal developer platform adoption.

Technical Writer (Developer Platforms)

Specialized Bicycle Components | 2020–2023

Responsible for establishing the organisation’s API documentation ecosystem and supporting engineering teams building global services.

Key contributions:

• Built a full API documentation platform for six production services using Markdown and MkDocs.
• Created automation tooling that generated documentation from OpenAPI specifications.
• Developed Postman collections covering 1,000+ API endpoints for testing and integration workflows.
• Supported engineering and DevOps teams in debugging and integration scenarios.

Key achievements:

• Built a Python utility that converted OpenAPI files into Markdown documentation, reducing documentation production time by ~90%.
• Delivered custom integrations for high-profile clients including the German National Cycling Team.
• Established documentation infrastructure used by developers and DevOps teams globally.

Technical Writer & Product Trainer

Equifax Australia | 2014–2020

Worked across product, engineering, and client teams to design technical documentation systems and developer training resources for Equifax’s credit decisioning platform.

Key contributions:

• Built a Git-based docs-as-code system using AsciiDoc and Python automation.
• Managed a repository containing thousands of technical documents supporting multiple product lines.
• Developed training programs used by major Australian banks and enterprise clients.

Key achievements:

• Reduced documentation publishing time by 80% through automation pipelines.
• Established scalable documentation infrastructure that replaced manual publishing workflows.
• Enabled faster client onboarding and improved developer support.

Technical Writer

Broadspectrum | 2010-2014

Worked for Broadspectrum's Infrastcture ANZ business as a technical writer to write proposals and responses to tenders across the Water, Energy and Electrical Distributions industries.

Pervious roles

• Consultant Technical Writer, ANZ Banking Corporation, 2010
• Technical Author, Northgate Arinso, 2008-2010
• Technical Author, SPX Corportation, 2007-2008
• Technical Writer, Rutledge Engineering, 2006-2007

Education

• Master of Arts (Communications)
  The University of Melbourne, 2006
• Bachelor of Arts (Honours)
  The University of Melbourne, 2002
• Diploma of Project Management
  Institute of Management, Australia, 2012